Job Coach

Job location
Bristol & surrounding area.

Job Purpose: To provide careers advice to customers using a variety of delivery methods and to support the customer through to a job or learning outcome

Salary range : £19,000.00 - £22,000.00 per annum (Dependant on CIAG Level 4 qualification/experience)

Line Manager: Careers Team Leader

DBS Disclosure: Satisfy completion of an Enhanced DBS check

To comply with and understand ACH / Himilo safeguarding policy and procedures and take action as appropriate in relation to children and vulnerable groups regarding matters of safety, protection and wellbeing.

Job Description:

  • Provide careers advice to adults via a range of methods including face to face; telephone; email and other digital means to help them to achieve work or learning goals.
  • Support customers to develop career management skills through a range of activities.
  • Work with customers to support their progression into learning, work or work progression.
  • Work with a variety of organisations to generate customer referrals to meet targets.
  • Deliver advice services to meet personal and team targets.
  • Record all interactions with customers on the MI database in a timely manner to meet contract deadlines.
  • Operate from a variety of locations including Jobcentre Plus, training & education providers, community providers and local career hubs.
  • Use and contribute to local, regional and national LMI to support customer progression in their career.
  • Meet all standards for quality of service; safeguarding, information and data security, and any other to meet contract requirements.
  • Represent and promote ACH / Himilo services in a professional and commercial manner, working effectively with other agencies.
  • Attend company meetings and training and liaise with staff at all levels.
  • Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice.
  • Other duties commensurate with the level and nature of the post.

Personal Specification

  • Experience in delivery of careers advice to adults, individually or in groups, employed and unemployed.
  • Excellent communication and presentation skills.
  • High level of competency, effective operation and use of ICT including its wider application.
  • Skilled and competent in delivering careers advice in a range of settings and through a range of delivery modes.
  • Able to work as part of a careers service delivery team.
  • Well organised, capable of working under pressure, meeting deadlines and managing own time effectively.
  • Flexibility to work in different outreach locations.
  • Satisfy completion of an enhanced DBS check.
  • Able to work in a target driven environment, and ability to meet or exceed contract targets.
  • Commitment to delivering quality services.
  • An understanding of and commitment to promoting equality and diversity.

Education & Qualifications (Essential)

  • Educated to graduate level or equivalent.
  • Willing to undertake professional training to maintain standards.
  • Hold as a minimum, Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance or equivalent (or willing to work towards this).


Other Requirements (Essential)

  • Full driving licence, own a car and must be willing to travel.

Important: In order to be considered for this role please include CV and a covering letter giving details of how you meet the role criteria.

Application Procedure:

Please email your CV and covering letter to:  

If want any additional information please feel free to email or telephone us.

Contact Details:

Holly Fowden, Phone: 0117 941 5339.

Closing Date:

Monday Noon 26th August 2019