Marketing and Communications Officer

Job location

Department: Marketing and Communications

Reports to: Marketing and Communications Team Leader

Working Hours: Full time

Location: Bristol, with occasional travel to Birmingham/West Midlands

Salary: 22,000 per annum

Additional Benefits:

  • 25 days holiday pa + bank holidays
  • Company paid sick policy
  • Pension scheme
  • Free Parking
  • Laptop & Mobile phone

About ACH:

ACH (Ashley Community Housing) is an award-winning social enterprise specialising in the economic, social and civic integration of refugees via accommodation and community-based training support. 

Our vision

For all refugees coming to the UK to be successfully integrated into society with access to adequate accommodation, employment and education.

Purpose of job

The purpose of this role is to support the Marketing and Communications Team, assist the implementation of our Communications Strategy and help build our #rethinkingrefugee campaign. This includes supporting all communications for ACH and Himilo in Bristol, Birmingham, Wolverhampton and Coventry as well as engaging with national and international campaigns, lived experience knowledges and communications best practice in the refugee and migrant support sector.

You will be responsible for supporting the marketing and communications strategy for our housing and support services, our research and consultancy services and our training subsidiary to help ACH build a better system for refugee and migrant communities in the UK. Reporting to ACH’s Marketing and Communications Team Leader you will work closely with all departments to ensure we are communicating our impact and challenging negative perceptions and rhetoric.

Key Responsibilities

  • Contribute to the implementation of the marketing strategy and brand positioning for ACH & Himilo
  • Support the Marketing and Communications Team Leader in overseeing the department’s operations.
  • Organise and attend marketing activities or events to raise brand awareness
  • Plan advertising and promotional campaigns for products or services on a variety of media (social, print etc.)
  • Website content management and creation of regular news stories for our blog to be uploaded via our CMS – Drupal
  • Coordinate the organisation’s operational marketing, ensuring best practice and high quality design.
  • Design graphics and reports using software such as, Photoshop and InDesign
  • Creation of our monthly e-newsletter using Mailchimp and monitoring results 
  • Work with teams to develop and create regular success stories and case studies to support the marketing strategy and funding bids
  • Ensure best practice is maintained around GDPR compliance and brand guidelines.

Person Specification



  • A degree in a relevant subject (e.g. Marketing, English, Social Sciences) or equivalent work experience


  • Evidence of professional development in Marketing, Communications or Advocacy/Campaigns



  • Demonstrable experience working in marketing, communications or journalism.
  • Experience creating content and copy for social media.


  • Experience of working in Communications at an organisation working with vulnerable people.
  • Experience working with press and media/policy-makers
  • Experience of CMS, Google Analytics and social media reporting.
  • Evidence of work related to telling people’s stories and helping people to tell their stories.



  • Digital communication, including editing and creating online content
  • Knowledge of current marketing and communications trends and best practice.


  • Understanding of refugee issues in the UK



  • Excellent writing and editing skills
  • Confident and creative with design software, ideally Canva and Adobe Creative Suite.
  • Confident Microsoft skills - Outlook, Excel, Word and PowerPoint.


  • Ability to process and simplify complex information appropriately

Personal Attributes


  • Strong organisational and planning skills
  • Creative flair and interest in design
  • Ability to manage own time, whilst also working within a team
  • Strong verbal and written communication skills.
  • Excellent attention to detail and commitment to quality


  • Interest in refugee and migrant policy, issues and rights.
  • Ability to network and create brilliant relationships both externally and internally



  • A commitment and desire to support refugees with their integration in the UK
  • A commitment to Equality and Diversity principles

How to apply:

Please send a copy of your CV and a covering letter detailing a) why you are applying for this role at ACH and b) how you meet the essential and desirable criteria for the role. to:

We may close this role early, so please apply ASAP to avoid disappointment.