Quality Manager

Department: SMT

Reports to: CEO

Contract: Permanent

Working Hours: 37.5 hours a week (We will consider part time hours).

Salary: £40,000

Location: ACH Birmingham or ACH Bristol (Travel between sites with some optional home working).

 

About ACH

ACH (Ashley Community Housing) is an award-winning housing association specialising in the economic, social and civic integration of refugees via accommodation and community-based training support.  Himilo Training is an ACH subsidiary and its purpose is to deliver training to our tenants and the wider community. The role will be working with both in our housing and training service deliveries.

Our vision

For all refugees coming to the UK to be successfully integrated into society.                                                                                                

Purpose of job

ACH are seeking a Quality Manager (QM) with substantial experience in quality management of regulated services (for example Ofsted, Housing etc).   The QM will be responsible for designing, implementing and maintaining an ISO9001-compliant quality management system to continuously improve customer & commissioner satisfaction and assure regulatory compliance across ACH and Himilo’s housing and training operations.

Key Responsibilities

  • The design, implementation and maintenance of quality improvement frameworks for supported exempt accommodation and for education and training sectors.
  • Implementation and delivering successful certification of ISO 9001:2015.
  • Management of H&S Officer, responsible for developing a positive H&S and risk management culture in ACH offices and properties.
  • Management of Data Officers, responsible for data capture, maintenance to minimise error rate, data analysis and creation of dashboard reports on systems such as; Salesforce, ESFA data return systems.
  • Development and maintenance of business Risk Registers.
  • Maintenance of the document/policy control system.
  • Quality assurance and compliance control of the business services performance through internal and external audits.
  • Providing assurance to the Board that service delivery is independently monitored for quality and compliance. Reporting to the Board on regular reporting.
  • Development and implementation of training/advice/support to support management and employees in delivering quality processes that exceed minimum standards.
  • Supporting with quality desired by commissioners and funders in our training programs.
  • Working closely with our Finance and Himilo Operations manager in making sure income comes in.
  • Planning, initiating and management of quality improvement projects.

 

Qualifications

Essential

  • Graduate level.
  • Subject matter qualification in quality improvement.

Desirable

  • ISO9001: 2015 qualification

Experience

Essential

 

  • Substantial experience of developing and maintaining quality management systems and processes relating to regulated services.
  • Experience of leading preparation for business-critical regulatory inspections such as Ofsted inspections or similar.
  • Proven track record of leading and implementing strategic quality improvements to positively impact service delivery and the customer experience.
  • Experience of using data as a tool to drive strategic and operational improvements.

Desirable

  • Experience of working with migrant and refugee communities.
  • Experience of quality management relating to training and/or supported housing.

Knowledge

Essential

  • Specialist applied knowledge of ISO9001 standards and processes.

Desirable

  • Knowledge of key regulatory frameworks, standards and inspection arrangements; ESFA Funding Rules, Ofsted Education Inspection Framework, the Regulatory Framework for Social Housing,  the National Statement of Expectations for Supported Housing.

Skills

Essential

  • A proven track record of coordinating managing, developing or lead others.
  • Proficient in all aspects of risk management.
  • Planning, initiating and management of quality improvement projects.
  • Understanding in budgets

Desirable

  • Presentation skills.

Personal Attributes

Essential

  • Ability to think and act strategically.
  • A willingness to share best practice, and evidence of sharing best practice with teams and individuals.
  • A true relationship builder who invests in developing effective working relationships.

Desirable

  • Desire to challenge traditional ways of thinking

Other

Essential

  • Personal and professional integrity
  • An excellent communicator – verbal and written.
  • Resilient.
  • Approachable.
  • Hands on approach with a can-do attitude.

 

Applicants need to have right to work in the UK to be considered for this role.

How to apply:

Please send a copy of your CV and a covering letter detailing a) why you are applying for this role at ACH and b) how you meet the essential and desirable criteria for the role. to: werner.louerns@ach.org.uk

We may close this role early, so please apply ASAP to avoid disappointment.