Important: A COVID-19 update

In line with the latest government advice, we are now only taking face-to-face meetings in our office for emergency issues only (e.g. visa renewals). If you are a tenant with ACH, you will need an appointment to enter the office - please arrange a meeting with your support worker over the phone before entering the office.

We have taken precautions within our office to limit the risk of COVID-19 transmission, including: a two meter distancing policy, hand sanitizer points throughout the building, a limited staff presence and a rigorous daily cleaning schedule. It is our utmost priority that staff and visitors remain safe and we will continue to update our measures as the latest guidance changes.

If you would like to speak to a member of staff about our COVID-19 policies or protocols, please get in touch with us by phone: Bristol Office 0117 954 0433, Birmingham Office 0121 565 3384, Wolverhampton Housing Team 01902 429163.

Our vision

Our vision is for all refugees coming to the UK to be successfully integrated into our society.

Our mission

To support the settlement and resettlement needs of refugees to develop their independence and equip them with the skills they need to gain sustainable employment in the UK.

To promote the positive contribution that refugees can have on our local communities.

To be a nationally and internationally recognised leader in the refugee sector, driving change and transforming lives through the dedication and unique expertise of our staff.

To collaborate with partners who share our vision for refugee integration.

Our values

People come first in all we do. We work for the people and with people, and that is always something we keep in mind.

We are engineering the ways in which society can blend its differences and become stronger through its diversity. We unite the driving force of the people to create services and products to serve the needs of people.

We are here to connect and empower, helping integration happen from the standpoint of the individual- the refugee, the migrant and the local.

We are here to rethink integration and the power of society, where everyone is important, deserves to have the best opportunities in life and everyone can make a change in this.