Post: Refugee Support and Integration Officer
Department: Support and Integration Team
Reports to: Support and Integration Team Leader
Contract: Permanent
Working Hours: Monday to Friday 9:00 am – 5:00 pm
Salary: £25, 748 per annum
Location: 2nd Floor, Eden House, Eastgate Office Park, Eastgate Rd, Eastville, Bristol BS5 6XY
About ACH:
Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives.
ACH is a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. We provide tailored integration services that not only help individuals, but also disrupt the systems that have entrenched inequalities in our society.
We have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, we have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country.
By working with us at ACH, you will be supporting refugees and migrants to build a better, brighter future.
Purpose of job
The Support and Integration Team is an integral part of ACH; the ideal candidate will be responsible for providing excellent standards of support, as well as quality information advice and guidance, to enable the resettlement and successful integration of refugees. ACH is looking for a motivated and enthusiastic person to join our dedicated support and integration team. This role requires resilience, creativity and a willingness to work flexibly in order to meet the needs of both the organisation and our tenants.
Key Responsibilities
Support:
- Completing an initial needs and risk assessment for each person referred to service.
- Providing person-centred and culturally sensitive support to ACH tenants.
- Developing a personalised plan of support for each person and ensuring that the plan of support is reviewed regularly.
- Giving advice and support on a range of issues including housing, finance, education, employment, health and immigration, as required.
- Supporting people with budgeting / registering with care providers / creating social networks / advocacy/ volunteering / training / employment opportunities etc.
- Signposting to other relevant external agencies and referral partners as appropriate.
- Organising and attending group trips to local places of interest for our tenants
- Developing links with external organisations or agencies to promote the needs of refugees and create opportunities for partnership working.
- Effectively managing a designated caseload of tenants, as well as keeping accurate records and maintaining case files to a high standard.
- Fully participating in team meeting, staff meetings, training sessions, supervision and any other relevant forum or communication processes.
- Accompanying our tenants to appointments with statutory and/or voluntary services.
- Organising house meetings and visiting our tenants both at their properties and in the community.
- Completing online or paper forms for employment, welfare benefits etc.
- Any other tasks commensurate with the role.
This list is not exclusive or exhaustive. You may be asked to carry out other duties deemed necessary by your line manager.
This list is not exclusive or exhaustive, you may be asked to carry out other duties deemed necessary by your line manager.
Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.
Applicants need to have right to work in the UK to be considered for this role.
This list is not exclusive or exhaustive. You may be asked to carry out other duties deemed necessary by your line manager. For more information on the role and ACH please view the full job description here and our recruitment pack here.
How to apply:
To apply please complete our application form on our website.
Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.
Applicants need to have the right to work in the UK to be considered for this role.