Resident involvement and empowerment
Social housing landlords should offer their residents a range of options for being involved as required by the Tenant Involvement and Empowerment Standard. They should also provide residents with information about their performance and publish annually (from April 2024) data relating to the Tenant Satisfaction Measures.
Consultation- regulatory requirements
ACH provides its residents a wide range of opportunities to influence and be involved in:
- the formulation of their housing-related policies and strategic priorities
- the making of decisions about how housing-related services are delivered, including the setting of service standards
- the scrutiny of their performance and the making of recommendations to their landlord about how performance might be improved
- the management of their homes, where applicable
- the management of repair and maintenance services, such as commissioning and undertaking a range of repair tasks, as agreed with landlords, and the sharing in savings made, and
- agreeing local offers for service delivery
In addition to these outcomes; ACH would like to support their residents to develop and implement opportunities for involvement and empowerment, including by:
- supporting them to exercise their Right to Manage or otherwise exercise housing management functions, where appropriate
- supporting the formation and activities of Resident Panels or equivalent groups and responding in a constructive and timely manner to them
- the provision of timely and relevant performance information to support effective scrutiny by residents of their landlord’s performance in a form which the landlord seeks to agree with their residents
- providing support to residents to build their capacity to be more effectively involved
If you would like to be involved then please contact a member of your housing or support team.
There are a number of ways our customers and stakeholders can let us know what they think and have their say, and one of these ways is letting us know what you think of new policies we are introducing or where we are making changes to existing policies. This page will update you on any policies we are currently consulting on and the dates for which consultation will be open. You can let us know what you think by completing the linked feedback form.
- E-Scooter Policy – consultation period 20th Jan 2025 – 12th Feb 2025
- Fire Safety Policy - consultation period 20th Jan 2025 – 12th Feb 2025
- Gas Safety Policy - consultation period 20th Jan 2025 – 12th Feb 2025
At the end of the year all feedback submissions will be entered into a draw and the winner will receive a £50 gift Voucher.
If you or anybody you know requires this or any other information in another language, please contact us and we will do our best to provide this for you. Braille, Audio Tape and large print versions of these documents are available upon request.
Links:
Tenant Involvement and Empowerment Standard
Tenant Satisfaction Measures Standard
